Rude Man?

Last Friday my aunty went to Brown Sugar which is located in Suva Central to buy white top. She bought 2 white top; one long shelve and one short shelve. Over the night she thought and decided to exchange the long shelve top to short shelve. Early the next morning i went with her to the shop. It was one of my favorite shop. She aproached the man sitting behind the counter and asked whether she can exchange it or not, before she can complete her conversation he referred to her to one of the salesman.
She asked the salesman whether she can exchange it or not and then he started taking out all the top from the plastic. He left us unattended and went to do something else and my aunty started looking at them.
In that moment the man sitting behind the counter(i guess the owner of the shop) said ,"why didnt you think of that while buying yesterday. what about if 100 customers come and ask about exchange.We cant do that.did you read the notice ,we cant exchange things once sold "In short he seems too be very rude.
Well i guess it is the consumers right to buy the right product and if they are not satisfied it is their right to exchange the goods.
Some people especially the shop owners didnt seems to understand the consumers right . Well i must say that just because of his attitude we thought of not going to his shop anymore and we also told our friends about the attitude of that man.
For any business customer satisfaction is the aim, if you are rude to them then no one will like to do shopping from there.
All the best Brown Sugar..we are not going to do anymore shopping.